Frequently Asked Questions
Do you have a question about your participation in IkPas or about IkPas in general? Please check below to see if your question has already been asked and answered. Is your question not listed? Then take Contact with us!
Questions about ikPass
I forgot my password or I want a new one
Enter your email address on https://ikpas.nl/wachtwoord-vergeten/ and you will receive a new link to create a password and activate your profile. Don't forget to check your advertising folder/spam box if you don't find the email in your inbox!
Not receiving the email? Then take a moment Contact with us.
I have ordered an IkPas item in the webshop but have not yet received it
take a moment Contact Contact us and we will solve it for you!
I need your help
Thank you for having the courage to ask for help!
There are a number of ways we can help you.
Outside of a campaign
- You can do it Contact Form fill in and we will get back to your question as soon as possible.
- Call or chat with our partner, the Alcohol info line. That can also be done anonymously!
During the campaign
- During the IkPas campaign, the IkPas coach is active in the dashboard, you can send a message 24/7 and you will always have a quick answer to your question.
What does participation in IkPas cost?
Participation in IkPas is free!
Can I also participate if I drink very little or not at all?
Yes! Even if you drink very little or nothing, you still get something for yourself. For example, learn to say 'no' when it comes to peer pressure, see why you drink if you do drink.. etc etc. IkPas is for everyone!
I am unable to register
You can register for the 'bridging challenge' and the '40 days without a drop' challenge via 'My challenges'. Make sure you are logged in and then press https://ikpas.nl/wizard/challenge-aanmaken/selecteer-je-challenge/.
What if I did drink?
Shame, but it is what it is. There is no reason to stop using IkPas 'because you haven't made it yet'. You've noticed it and you're learning from it. Cheer up, just keep going 🙂 Read about this topic too this article.
How do you feel about non-alcoholic beer?
We find the following for non-alcoholic wine and beer; we will never actively promote it as an alternative, because you still keep the association with alcohol. You don't think of alcohol when you think of a coke or apple juice, but when you think of alcohol-free wine or an alcohol-free beer.
On the other hand: in moderation and if it helps you to complete your challenge, of course we don't forbid it!
When will IkPas take place again?
You can start your own challenge at IkPas any time of the year. When you are logged in and you go to your dashboard, you can click on the button in the top right that leads to the choice for a new challenge or create a challenge yourself. With this last option you can choose a period yourself and give your challenge your own name and invite others to a team. This way you can complete this challenge alone or in a team. In addition, IkPas organizes a monthly challenge every month for which you can register.
I want to change my email address
Your email address is your username and is linked to your account. Unfortunately we cannot change that. You can still receive the newsletters at a different email address: mail us for that!
Why am I not sleeping well?
The first days that you do not drink alcohol, you can indeed sleep worse.
That's the withdrawal. When that phase is over you will see that you sleep more deeply and that your sleep is of better quality.
Hang in there, it should get better in a few days!
In the meantime, try turning off screens a little earlier (the blue light from the screen stops the production of melatonin, the sleep hormone), maybe a relaxing tea, doing something relaxing before bed, supplements with valerian ..
Where can I buy such a wristband?
Our wristbands are for sale via the IkPas website, www.ikpas.nl/webshop.
I want to delete my account
You can, you do that in your profile in your dashboard.
What is the difference between a challenge and a team?
When you sign up, you need to sign up for a challenge. That is the period in which you put your alcohol consumption on a break. We have the Dry January challenge (30 days), the Lent challenge (40 days), but you can also join a challenge later in the year.
You always participate in a challenge alone, but you can also participate in a team. You can also participate in 1 challenge with different teams. You can view your challenges and your teams here: https://ikpas.nl/challenges/
Don't you have an app?
Our app was outdated & incomplete and will no longer be updated. That's why we removed it from the app store & deactivated it in the Play store. But… our renewed IkPas website has been built in such a way that it can be viewed perfectly on your phone. All functions are available in the web interface. So go on your phone in your browser to www.ikpas.nl and get started!
Would you like a handy icon on your phone's home screen so that you don't have to type the URL into your browser all the time? View on www.ikpas.nl/web-app.